Terms of Service

1. Scope of Service

Scoopwell provides professional dog waste removal, pooper scooping, and lawn sanitization services to residential and commercial properties in Durham Region, Ontario (including Pickering, Ajax, Whitby, and Oshawa). Subscription frequencies include Weekly, Bi-Weekly, and Monthly service packages, alongside one-time flat-rate Spring Cleanup services.

2. Billing & Invoicing Cycles

To keep our services prompt and eliminate manual cash collections, we utilize a pre-authorized recurring monthly card payment methodology:

• Automatic Charges: Subscriptions are billed automatically on the 1st day of each month for the upcoming service month.
• Late Payments: If card payment processing fails, a notification is sent to update payment details within 5 business days to avoid route skipping.
• HST Application: All listed prices are subject to the standard 13% Ontario Harmonized Sales Tax (HST).

3. Yard Access & Gate Safety

• Locked Gates: Gates must remain unlocked, or customers must supply active door codes or keys on their account. If we cannot gain access on your scheduled day, the visit will be counted as completed, and billing stands.
• Aggressive Animals: For our staff’s physical safety, all dogs must remain indoors during the scheduled service timeframe. Technicians will not enter yards occupied by unattended or aggressive dogs.
• Gate Triple-Check: We verify gate security three times before exiting a customer yard to protect your family pets.

4. Weather & Public Holidays

Scoopwell works in rain, shine, and light snow conditions. However, severe events require standard adjustments:

• Severe Postponements: In the event of extreme blizzards, deep ground snow accumulation, freezing rain, or lightning storms, visits will be postponed until the next secure service date.
• Standard Subscription Preservation: In postponed cases, billing credits are not automatically issued, as our technicians will have to scoop double the accumulated volume on the subsequent visit.

5. Subscription Pausing & Cancellation

We stand by our zero contract lock-in philosophy, allowing client households supreme flexibility:

You can cancel or pause your Scoopwell account at any time. To prevent unwanted charges, cancellations must be processed via your online billing portal or requested in writing to our admin mailbox at least 24 hours prior to the next automatic billing date on the 1st of the month.